Refund policy

At Caribbean Sunshine Shop, we want you to be fully satisfied with your purchase.

If you receive an item that is damaged, defective, or incorrect, — we'll make it right. 

Here's what you need to know:

• Damaged or defective items — You'll receive a full refund or replacement, on us, no questions asked.
• You have 30 days — From the date of purchase to reach out and let us know something went wrong.
• Item condition — We ask that the item be unused, unwashed, and in its original packaging with all tags attached.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error.

We do not accept returns for items marked as final sale or for hygiene-related products such as swimwear or accessories.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. 

Approved refunds will be processed to your original payment method within 5–7 business days.

To get things sorted, email us at info@CaribbeanSunshine.Shop with your order number, details and a photo of the issue. 

There's a real person on the other side of that inbox, and we'll get back to you within 2–3 business days.

We're a small brand that genuinely cares. If something feels off, just reach out — we'd rather fix it than lose you.

Policy subject to change, but our commitment to doing right by you never will.